Already paid, and it went wrong?
If your order never arrived, or what came is nothing like the ad, you can often get your money back. Act soon: most options have time limits.
1. Contact the store once, in writing
Ask for a refund or a delivery date by email or their contact form. Save your message and any reply. Card companies and PayPal usually ask whether you tried this first.
2. Dispute the payment
Paid by card, Apple Pay, Google Pay or Shop Pay
Call the number on the back of your card or use their app, and ask for a chargeback. For US credit cards, you generally have 60 days from the statement showing the charge. Debit card rules vary by bank, so call soon.
Paid with PayPal
Go to the Resolution Center and open a dispute for this payment. PayPal’s Purchase Protection generally allows 180 days from the payment date.
Paid by bank transfer, Zelle, Cash App or Venmo
Transfers and payment apps are hard to reverse, so ask right away whether the payment can be stopped or recalled. Ask for a reference number.
Paid with crypto
Crypto payments usually can’t be reversed. Keep the wallet address and transaction ID; agencies use them to trace payments.
3. Keep everything
Screenshots of the ad, the product page, your order confirmation, emails and tracking. Don't delete them until it's settled.
4. Report it
- US: ReportFraud.ftc.gov (FTC), and IC3 for larger losses.
- UK: Action Fraud (Scotland: Police Scotland on 101).
- Canada: Canadian Anti-Fraud Centre.
- Australia: Scamwatch and ReportCyber.
- The app where you saw the ad: tap the three dots on the ad, then Report.
Warn the next shopper
Tell us what happened. A reviewer checks every report, and reviewed reports appear in the store's record on Legit or Not.